Dallas Internet Access Facts and Statistics

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Provider Network Primary network coverage Down Up
Charter Communications IncCable, Fiber94%940 Mbps35 Mbps
AT&T SouthwestDSL, Fiber89%100 Mbps20 Mbps
Frontier Communications CorporationDSL, Fiber2%12 Mbps1 Mbps

Summary Fiber Access Infrastructure All providers

Dallas Digital Divide

Compared to many other major metro areas in Texas, Dallas has a severe digital divide. An estimated 217,979 (42%) of Dallas households do not have an active wired internet connection. The main reason for this is the city’s stagnant competitive marketplace, as there are only two major providers that service the city widely.

There are also very little local alternatives operating within the city, meaning that residents have little choice but to accept the prices, speeds and technologies offered by the major providers.

To make matters more difficult, one of the most promising drivers of local competition, municipal broadband, is currently prohibited statewide in Texas. Though a few municipal providers have sprung up in rural communities in the form of electric cooperatives, this model is not well-suited to major metro areas like Dallas.

Summary of internet access in Dallas

22
residential internet providers in Dallas.
23
business-focused internet providers in Dallas.
2–3
internet options for most homes in Dallas.

We’ve found a total of 45 internet providers in Dallas: 22 residential providers and 23 business-only providers.

However, only 10 of those companies offer service to more than 1% of the Dallas population. 35 local companies offer niche business service to small coverage areas, mostly enterprise services in business districts.

Small business internet is commonly available from the same companies offering residential internet in Dallas. 20 of the residential providers locally offer SMB (Small-Medium Business) services at this time.

Wired internet network coverage in Dallas

Coverage by network type in Dallas is as follows:

95.3%
Cable coverage in Dallas.
94.8%
DSL coverage in Dallas.
113.0%
Fiber coverage in Dallas.

Dallas is primarily serviced by legacy cable and DSL-based connections. Fiber connections do exist in some areas, particularly in Uptown, Downtown, and Deep Ellum, but even in these areas, service footprints tend to be inconsistent.

Thankfully, speeds of 200 Mbps or more from non-fiber services are fairly widespread in Dallas, though only from Spectrum’s cable service. AT&T’s DSL offering tops out at 100 Mbps in the area.

Local internet service options in Dallas

There are very few options when it comes to local alternative internet providers in Dallas. If you live in Deep Ellum, local fiber provider Ellumnet is an obvious first choice, but only if you are lucky enough to live in a building they currently service.

Fixed wireless internet options in Dallas:

Provider brand nameNetworkFW coverageMaximum downloadMaximum upload
Nextlink ResidentialFixed Wireless27%50 Mbps30 Mbps
SkybeamFixed Wireless12%51 Mbps50 Mbps

2 Fixed Wireless Residential internet providers in Dallas with at least 1% local coverage with their fixed wireless network. These providers may have other network types.

5G Home Internet in Dallas

As of October 2020, Verizon has begun rolling out home 5G internet service to select areas around Dallas. These connections rely on short-range radio waves coming from street level, so your building needs to be in an area where the company has already established the service.

In theory, this could eventually become a tangible alternative for those wishing to avoid the other major wired providers, but it is unlikely to become a widely available option until the technology matures and multiple providers begin offering comparable service.

Fiber internet options in Dallas

Provider brand nameNetworkFiber coverageMaximum downloadMaximum upload
AT&T SouthwestFiber64%1000 Mbps1000 Mbps
Charter Communications IncFiber7%940 Mbps35 Mbps
Frontier Communications CorporationFiber2%100 Mbps100 Mbps

3 Fiber internet providers in Dallas with at least 1% local coverage with their fiber network area. These providers may have other network types.

Infrastructure challenges to broadband internet access in Dallas

Amid the ongoing coronavirus pandemic, Dallas’ stark digital divide has received renewed attention in recent months. Several local organizations have begun efforts to spur on additional innovation in the area in order to combat the severe lack of access that is especially common across large swaths of South Dallas.

Dallas ISD has been providing mobile hotspots for students that do not have a home internet connection over the past several months, and are now exploring the idea of extending private school networks directly to student homes as a more permanent solution to the education crisis the city (and all of the U.S.) currently faces as millions of students are relegated to learning from home.

Unfortunately, high cost of service is likely the most significant driver when it comes to lack of broadband adoption in the Dallas area. Thought speeds and technologies do vary, some form of broadband is now available to most homes in the city. But a lack of a healthy competitive landscape has kept prices high, which makes for a difficult situation for families living in poverty.

All providers in Dallas

Provider brand namePrimary networkPrimary network coverageMaximum downloadMaximum upload
BelWave CommunicationsFixed Wireless94%0 Mbps0 Mbps
Charter Communications IncCable94%940 Mbps35 Mbps
AT&T SouthwestDSL89%100 Mbps20 Mbps
Unite Private NetworksFiber29%0 Mbps0 Mbps
Nextlink ResidentialFixed Wireless27%50 Mbps30 Mbps
SkybeamFixed Wireless12%51 Mbps50 Mbps
Crown Castle FiberFiber2%0 Mbps0 Mbps
Frontier Communications CorporationDSL2%12 Mbps1 Mbps
CenturyLinkFiber2%0 Mbps0 Mbps
Logix CommunicationsFiber2%0 Mbps0 Mbps

10 residential and business internet providers in Dallas with at least 1% local coverage with their primary network type.

Low-coverage providers in Dallas

Provider brand namePrimary networkPrimary network coverageMaximum downloadMaximum upload
One Ring NetworksFixed Wireless0.60%500 Mbps500 Mbps
Simple Fiber Communications LLCFiber0.41%500 Mbps400 Mbps
Suddenlink CommunicationsCable0.35%1000 Mbps500 Mbps
ComcastCable0.21%987 Mbps35 Mbps
RCNCable0.17%1000 Mbps50 Mbps
En-Touch Systems, Inc.Cable0.11%115 Mbps20 Mbps
Cable ONECable0.02%1000 Mbps50 Mbps
Dell Telephone Cooperative, Inc.DSL0.02%7 Mbps1 Mbps
Valor Telecommunications of Texas LPDSL0.01%75 Mbps8 Mbps
Google Fiber Texas, LLCFiber0.01%1000 Mbps1000 Mbps
SCT BroadbandFixed Wireless0.01%15 Mbps5 Mbps
Western BroadbandFixed Wireless0.01%15 Mbps1.5 Mbps
Resound Networks LLCFixed Wireless0%0 Mbps0 Mbps
Wi-Five BroadbandFixed Wireless0%18 Mbps2 Mbps
PEOPLESFiber0%0 Mbps0 Mbps
Smartcom TelephoneFiber0%1000 Mbps1000 Mbps

16 residential internet providers in Dallas with less than 1% local coverage. These are unlikely to be serviceable.


Frequently Asked Questions

How bad is the digital divide in Dallas?

An estimated 217,979 households do not have internet service in Dallas. That is 42% of households in the area, and is largely due to lack of private competition in the area, which creates a combination of low access and high costs.

Does Dallas have 5G internet?

Verizon has begun the slow rollout of 5G home service in Dallas as of October 2020. It is not yet widely available, but if your building is close enough to a signal source, 5G internet can be an effective alternative to the wired options in Dallas.

Page Summary
  • An estimated 217,979 Dallas households do not have internet service, due to a combination of limited availability, few choices, and high prices.
  • Ellumnet and AT&T are the main fiber internet options in the Dallas area.

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Last Update: December 01, 2020
Published: November 27, 2020
CC BY-ND 4.0

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